We are looking for a Senior Support Engineer to join our globally distributed support team, as our first Support Engineer in Poland. This role is critical to maintaining excellent service for our English-speaking customers, handling complex technical and customer-facing issues independently, and helping the team adapt to the next generation of AI-enabled support workflows.
The ideal candidate is a strong hands-on problem solver, an excellent communicator in English, and a senior team player who can elevate team quality, partner closely with leadership, and contribute to improving our internal tools, AI-based workflows, and support processes.
This is a hands-on senior individual contributor role with broad impact. In addition to resolving complex customer issues end to end, this person will help shape how support operates in an evolving environment that increasingly includes automation and AI-assisted workflows and tools.
As our first Support Engineer in the local office, you won’t be joining an existing team — you’ll be laying its foundation. This is a rare opportunity to shape how AppsFlyer support operates in this market from day one: establishing local processes, building relationships with regional stakeholders, and setting the standard for everyone who joins after you. You’ll work with a high degree of autonomy and trust, reporting directly into global leadership, with real influence over how this office’s support function grows. You’ll act as second-in-command to our support leadership, and as the escalation path when they are away. For the right person, this isn’t just a support role — it’s a chance to build something and leave a lasting mark on it.
Poland is a strategic next step for our global support coverage. Some of our customers require high-quality support in English, especially in complex or sensitive cases where context and live communication are essential.
At the same time, the support role is becoming more complex. AI-based tools and automation are becoming part of daily work, raising the bar for ownership, judgment, adaptability, and cross-functional collaboration. We need a senior team member who can thrive in this environment, help the team adopt new ways of working, and contribute to improving the tools and processes we use.
As a global company operating in 19 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.