Job Description
We are seeking an organised and efficient Service Centre Scheduler to join our team in Dublin, Ireland. In this permanent position, you will be responsible for coordinating and managing the scheduling operations of our service centre, ensuring optimal resource allocation and exceptional service delivery. The successful candidate will play a crucial role in maintaining smooth operations by managing appointments, coordinating personnel, and liaising between customers and service teams. • Schedule and coordinate service centre appointments, ensuring efficient utilisation of resources and minimising customer wait times • Manage scheduling systems and databases, maintaining accurate and up-to-date records of all appointments and personnel availability
- Communicate effectively with customers, service technicians, and internal teams to confirm appointments and provide scheduling updates • Analyse capacity requirements and optimise schedules to balance workload distribution and meet service level agreements • Identify and resolve scheduling conflicts, rescheduling appointments as necessary to maintain operational efficiency • Monitor schedule performance and implement adjustments to improve productivity and customer satisfaction
- Maintain comprehensive documentation of scheduling activities and generate reports as required • Support the service centre team by providing administrative assistance and ensuring seamless coordination of daily operations
Qualifications
- Proven experience in scheduling, appointment coordination, or similar administrative role within a service-oriented environment • Proficiency with scheduling software and database management systems • Strong organisational and time management skills with the ability to prioritise multiple tasks effectively • Excellent communication and people skills, with the ability to interact professionally with customers and colleagues
- Meticulous attention to detail and accuracy in record-keeping and data entry • Demonstrated problem-solving ability and flexibility in responding to scheduling challenges • Competency in using Microsoft Office applications and other relevant business software • Desirable experience in service centre operations or customer service coordination • Desirable knowledge of data analysis and reporting to support scheduling optimisation
Additional Information
About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.
Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.