About Nexcess
Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.
Overview
The Solutions Architect partners with Sales, Engineering, Product, and customers to design infrastructure solutions that align with business and technical requirements. This role serves as the primary technical advisor throughout the pre-sales process, leading solution discovery, architecture design, technical presentations, and proposal development. The Solutions Architect is responsible for translating customer requirements into scalable, secure, and cost-effective infrastructure solutions while providing technical expertise that supports successful customer outcomes and drives business growth.
Responsibilities
- Lead technical discovery sessions to understand customer business objectives, technical requirements, and infrastructure challenges.
- Design end-to-end infrastructure solutions across cloud, hybrid, on-premises, and bare-metal environments.
- Partner with the Sales team throughout the pre-sales lifecycle, including customer onboarding, solution scoping, RFP/RFI responses, and technical solution estimation.
- Deliver technical presentations, product demonstrations, workshops, and solution overviews to customers and internal stakeholders.
- Develop solution architecture documentation, technical diagrams, cost estimates, and Total Cost of Ownership (TCO) models to support customer proposals.
- Collaborate with Product Management by providing customer feedback and recommending enhancements that influence the product roadmap.
- Coordinate with vendors, supply chain teams, and internal stakeholders to align hardware availability and deployment timelines.
- Stay current on emerging infrastructure technologies, hosting platforms, cloud services, and industry trends.
- Build trusted relationships with customers by serving as the primary technical advisor throughout the sales engagement.
- Partner closely with Engineering, Product, and Operations teams to ensure proposed solutions are technically sound and operationally feasible.
- Perform other duties as assigned.
What Success Looks Like
- Customer solutions consistently meet technical, operational, and business requirements.
- Technical engagements contribute to successful sales outcomes and increased customer confidence.
- Accurate solution designs, pricing estimates, and TCO models support timely proposal delivery.
- Customers view the Solutions Architect as a trusted technical advisor throughout the buying process.
- Product Management receives actionable customer feedback that influences future product development.
- Strong collaboration across Sales, Engineering, Product, and Operations results in successful solution delivery.
- Multiple sales opportunities are effectively managed simultaneously while maintaining a high level of customer engagement.
Required Qualifications
- Strong understanding of IT infrastructure, including cloud, hybrid, on-premises, and bare-metal environments.
- Experience working with public cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
- Strong knowledge of networking, system architecture, and infrastructure technologies, including VLANs, RAID, CPU architecture, IP networking, IP routing, and BGP.
- Familiarity with NVIDIA reference architectures and GPU infrastructure design, including GPU cluster networking and InfiniBand/NVLink technologies.
- Ability to design scalable, highly available, and cost-effective infrastructure solutions.
- Experience creating technical documentation, architecture diagrams, and solution designs.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Strong presentation skills with customer-facing experience.
- Excellent collaboration and relationship-building skills across Sales, Engineering, Product, and customer teams.
- Strong analytical and problem-solving skills with a customer-first mindset.
- Ability to manage multiple customer opportunities and competing priorities simultaneously.
- Willingness to travel for customer meetings and onsite engagements as needed.
- Fluent in spoken and written English.
Preferred Qualifications
- Experience designing AI/ML infrastructure solutions using NVIDIA reference architectures, including DGX, HGX, and GPU cluster networking.
- Previous experience as a Solutions Architect or in a similar customer-facing technical consulting role.
- Experience as a Cloud Engineer, DevOps Engineer, or related infrastructure engineering role.
- Hands-on experience with Terraform and Infrastructure as Code (IaC).
- Experience with enterprise bare-metal server hardware and hosting infrastructure.
- Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA.
- Experience with scripting or automation languages.
- Bachelor's degree in Engineering, Computer Science, Information Technology, or another STEM-related field.
Work Environment
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- While performing the essential duties of this job, the individual is regularly required to speak and hear
- While performing the essential duties of this job, the individual is regularly required to use hands for keyboarding, gross manipulation, and fine manipulation
- Works at a desk and computer screen for extended periods of time
- Works in a traditional climate controlled office environment or from home
- Works in a highly stressful environment dealing with a wide variety of challenges, deadlines and diverse employee population
Disclaimer
This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.
Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
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