Sr. Manager, Product Design, IT Asset Management

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

Job Description

Team & Role 

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. 

This role leads our Product Design team within IT Asset Management (ITAM) in Technology Workflows. As ServiceNow becomes the AI control tower for enterprise workflows, transforming dense, data-heavy asset management into engaging, intuitive, and visually compelling product experiences is essential. We are looking for an M4 Design Leader who pairs rigorous product systems thinking with an unapologetic commitment to visual craft, aesthetic excellence, and dynamic data visualization. You will inspire, mentor, and manage a team of designers to turn complex operational datasets and AI lifecycle workflows into consumer-grade, engaging enterprise software. 

What you get to do in this role: 

• Oversee Portfolio & People Management: Guide and mentor a high-performing design team in Technology Workflows; recruit top-tier design talent, foster career growth, and establish a player-coach environment that values hands-on craft coaching alongside strategic alignment. 
• Lead AI & Workflow Innovation: Change the way enterprise teams manage technology assets through design thinking, generative AI paradigms, and responsive interaction design across web and mobile surfaces. 
• Elevate Visual Craft & Design Quality: Champion a culture of visual excellence and craft rigor across ITAM workflows. Ensure products move beyond utilitarian tables and forms into vibrant, engaging data visualizations, dynamic status tracking, and fluid workflow dashboards. 
• Drive Strategic Partnerships: Partner closely with Product Management and Engineering leadership from strategic vision, architecture, and road mapping through to pixel-accurate execution. 
• Advance Platform Consistency: Partner directly with the ServiceNow Platform and Enablement team to evolve enterprise tokens, elevation models, dynamic motion curves, and next-generation data visualization patterns. 
• Set the Bar for Design Deliverables: Direct your team through user journey mapping, information architecture, high-fidelity prototypes, state-transition choreographies, and polished behavior specifications.

Qualifications

Preferred Qualifications: 

• 4+ years of experience directly managing people and leading product design teams in complex software environments
• 9+ years of total experience in Product Design, Interaction Design, and Visual Design.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience integrating AI capabilities (assistants, streaming tokens, autonomous lifecycle remediation) into workflow experiences. 
• Deep background in enterprise software domains (ITAM, Cloud Management, Observability, SecOps, or developer tooling). 
• Demonstrated track record of delivering visually stunning, highly engaging UI and sophisticated data visualization solutions for data-intensive or technical platforms. 
• High standard for typography, spatial composition, elevation, micro-interactions, and visual polish, with the ability to provide actionable critique on live design files. 
• Inspiring portfolio demonstrating executive presence, design leadership, team mentorship, and the ability to elevate craft standards across an organization. 

Basic Qualifications: 

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields 
• Experience participating in the complete product development lifecycle of web and/or software applications. 
• Experience in user experience design or industry experience (corporate, software, web or agency) 
• Experience leading teams through the complete product development lifecycle of modern web applications. 

 

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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