Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
About the team
Our team - TW CX Audit team is a core operational organization responsible for auditing and managing the quality and regulatory compliance of all product pages and advertising content on the e-commerce platform. Through standardized operating procedures (SOPs) and meticulous information review, we are dedicated to eliminating any erroneous information that could impact the shopping experience. In a rapidly growing environment, we leverage data analysis and process innovation to maximize operational efficiency, while working in close collaboration with diverse cross-functional teams to continuously raise listing quality standards, creating a safe, high-quality, and trusted online shopping environment for millions of Taiwanese consumers.
As the Manager of this team, you will oversee end-to-end product page and ad content moderation operations and lead a large-scale operations team, devising and executing strategies to drive SOP compliance and review accuracy. We are seeking a business leader who can solve operational bottlenecks through data-driven insights and continuously drive process improvements through proactive collaboration with relevant stakeholder teams.
Role Overview
As a Senior Manager at Coupang, you will act as a pivotal leader bridging high-level corporate strategy with aggressive, data-driven execution. Known internally for a culture demanding extreme ownership and a "bias for action," you will lead high-impact initiatives to eliminate trade-offs for our customers and drive exponential business growth. You will be responsible for defining operational or product strategies, designing scalable processes, and leading a high-performing team in a fast-paced, ambiguous environment. To succeed, you must be a hands-on leader who dives deep into data, uncovers root causes, and obsessively works to achieve results.
What You Will Do
• Drive organization-wide strategies, roadmaps, and frameworks that support hyper-growth and long-term organizational agility.
• Lead, mentor, and grow a team of managers and individual contributors, fostering an environment modeled on Coupang's Leadership Principles.
• Own critical business KPIs and operational SLA metrics, building robust business cases and running complex data models.
• Act as a "working manager"—willing to break down complex problems into clear, actionable steps and get your hands dirty alongside your team.
• Partner with global product, operations, legal, and engineering stakeholders to navigate local operational dependencies and align cross-functional visions.
Key Responsibility
Qualifications
• 7+ years of professional experience in e-commerce marketplace, manufacturing, data analytics, AI/IT operations, or customer service background.
• Fluent in English and Traditional Mandarin (both written and verbal).
• Highly analytical, detail-oriented, with strong business acumen and the ability to thrive in a fast-paced, growing environment.
• Strong ability to gather, analyze, and organize large datasets to generate actionable insights, define audit scopes/defect criteria, and establish efficient operational guidelines and governance frameworks.
Recruitment Process and Others
Recruitment Process
Details to Consider
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