About AvePoint:
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!
Role description
We are looking for a senior Active Directory specialist to define, build and lead a new managed service for on-premises AD backup and recovery. You will combine deep, hands-on AD recovery expertise with the ability to design a service from the ground up. This is a hands-on leadership role with real influence over how the service is shaped and sold.
Top Priorities:
- Define the managed service: service description, tiers, SLAs, RACI, onboarding, escalation and reporting
- Design and validate AD backup approaches across multi-DC, multi-site environments
- Author and test recovery runbooks, from object-level restores to full DC and forest recovery
- Lead customer recoveries and act as the senior technical escalation point
Your responsibilities will include:
- Serving as the technical lead and consultant for the delivery of services engagements ranging from management, migration and protection of Microsoft 365 and SharePoint through the implementation of AvePoint tools and solutions
- Architecting, configuring, and deploying enterprise implementations for the AvePoint product line and the Microsoft technology stack, including next generation product stack
- Offer expert guidance on AvePoint and associated Cloud technologies.
- Delivering training sessions to customers through web-based conferences or onsite at customer’s location
- Implementing proposed technical strategies and solutions to satisfy customers’ business needs
- Acting as the customer advocate and liaison for product management and development
- Compiling technical documentation of projects and implementations as well as service deliverables
- Effectively and accurately setting client expectations and deliverables
- Playing the role of an the ground technical resource by providing technical support, product demonstration, and/or solution consultation
- Proposing and/or designing technical solutions, which include creating prototypes and proofs of concept to assist the product selection process
- Providing validation and readiness of AvePoint products against technical and business requirements
- Servicing various technical projects for internal purposes
- Advancing internal-QA and Scenario testing with virtualized infrastructures and technologies
Success Metrics include, but are not limited to the candidate’s ability to:
- Project and explain the Business Value delivered
- Project and explain the Rate of Change
- Drive Service Delivery Success
- Manage Stakeholder Engagement
- Drive Customer Experience
- Guarantee End User Satisfaction
- Monitor Technical Debt Index
- Balance speed, value and quality
OK, I'm interested... is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
As a Strategic Consultant, you are someone who loves working as a consultant on software delivery projects with external customers. Ideal candidates should enterprise level expertise of SharePoint, Microsoft 365 and relevant services.
Other qualities you’ll need to be a fit for this role include:
- 6+ years of experience in architectural design and development with a focus on planning, deploying or supporting enterprise level Microsoft 365 and Azure applications
- Solid understanding of Microsoft 365, Azure, and SharePoint services architecture, components, and configuration differences for all versions
- Experience in managing and running projects such as digital transformation, change management, system migrations, consolidation, and deployment
- Experience with programming constructs, business logic development, information architecture, and taxonomy strategies supporting web services in a SharePoint/.NET environment
- Expert in leading workshops including IT governance and information governance & compliance strategy topics for enterprise level SharePoint implementations
- Working knowledge of TCP/IP, DHCP, DNS, Active Directory, DNS, SMTP, and DHCP technologies
- Understanding of IT governance and compliance standards such as ITIL and COBIT
- Working technical knowledge of current software protocols and Internet standards
- Must be self-motivated with the ability to set and meet deadlines on multiple projects without frequent supervision
- Effective oral and written communication skills with exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
- Excellent technical writing skills and proven track record of composing guides, testing documents, technical outlines and schematics
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