About the Role
Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.
The internship will focus on aspects of IT Operations, specifically Service Desk Operations, ServiceNow Workflow Development, and ServiceNow Data Cleanup. The selected candidate will work alongside existing team members to achieve assigned project goals outlined by supporting management team. The candidate will be able to gain exposure to business involvement on a global platform while building relationships and meeting project deadlines.
Key Responsibilities
- Service Operation
- Responds to internal customers to resolve their technology problems.
- Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
- Asset Management
- Uses ServiceNow to maintain and track IT assets and inventories.
- Performs other related duties as required or assigned.
Skills Knowledge and Expertise
Skills and Abilities
- Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
- Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
- Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
- Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers
Education and Experience
- Enrolled in College (required).
- Pursuing an IT related degree (required)
- Junior or Senior Standing (preferred).
Computer Skills
- Microsoft Operation Systems (Required), Microsoft Office (Required)
Learning Outcomes
- The student will be exposed to all aspects of IT Operations while focusing on, learning, and expanding knowledge of Customer Service, ServiceNow, CrowdStrike, and Asset Management.
Franklin Electric Intern Program
As a global company, Franklin Electric offers many opportunities to build your experience and knowledge. Our Intern positions offer responsibility, autonomy, and best-in-class training. The Franklin Electric Intern Program includes networking opportunities, lunch and learns, many opportunities for team building (like the competitive Intern Cornhole Tournament), and a presentation to Senior Leaders and Executives in the company.
Come join our Intern Program where you will not only grow in your career - but you will know you are a part of a company that is making a difference worldwide. Take a look at this video to see our
Global Headquarters here in Fort Wayne, Indiana.