Company Description
Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!
Job Description
Summary: The supervisor oversees a team of drivers [Class A and B] delivering to Domino’s
Pizza stores. The supervisor is responsible for scheduling drivers, routing trucks, reviewing trip
sheets for accuracy and ensuring compliance with DOT regulations, state, local laws, and
company policies and programs. Effectively and efficiently handle customer complaints and
concerns. Train new drivers in job duties, safely, and complete Job Safety Observations (JSO).
The supervisor must be comfortable working in a diverse, fast paced environment.
RESPONSIBILITIES AND DUTIES
Leadership:
- Recruit, interview, select, and mentor new and tenured drivers
- Support driver engagement initiatives
- Monitor drivers performance and hold accountable when performance is below expectations, using coaching and/or progressive discipline, as needed
- Complete driver’s annual performance reviews
- Review driver’s lytx and logs and coach according to company
- Collaborate in drivers onboarding and training
- Ensure safe work environment in compliance with FMCSA, OSHA, company standards, local, state, and federal requirements
- Effectively communicate day-to-day with drivers, departments and vendors
- Create positive environment, morale and respect among team members
- Attend and participate in classroom or virtual Leadership & Development trainings
- Coordinate safety/team/quarterly meetings
Reporting/Budget:
- Prepare and assist with Transportation generated reports
- Monitor budget and fuel cards to ensure funds are maximized
- Participate in the development of budgets
Routing, Scheduling, Hours of Service, and Maintenance:
- Weekly schedule driver routes and re-routing as necessary to ensure route coverage
- Conduct route analysis and recommend saving opportunities to Manager
- Monitor driver hours of service via onboard system
- Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)
- Maintain and monitor food safety standards in compliance with company and franchisee requirements
- Perform payroll duties when necessary and review driver payroll for accuracy
- Monitor mis-deliveries, and make recommendations to Manager on avoidance strategies
- Maintain driver qualification file
- Schedule truck maintenance and maintain fleet image
- Conduct accident investigations
- Coordinate deliveries and backhauls activities
- Assist the Transportation Manager with truck leasing meetings to ensure PMs are met to Domino’s standard and repairs are completed in a timely manner
- Perform other duties as assigned by leadership
- As needed, if qualified, drive company vehicle or straight truck for deliveries or to leasing company for service/maintenance, and on occasion work the yard
Customer Relations:
- Answer Slice of Pie complaints and keep leadership informed of findings
- Maintain positive customer relationships
- Customer Surveys
PHYSICAL REQUIREMENTS
- Ability to stand and/or walk for extended periods of time, climb stairs, and lift to 25 lbs. frequently and 50 lbs. on occasion
- Ability to bend, twist, reach, push, and pull throughout the shift
- Ability to work in extreme temperatures (non-airconditioned warehouse), both indoors and outdoors, including refrigerated conditions [33-38]
- Ability to work in environment with exposure to loud machinery
- Must be able to work around yeast and flour
Qualifications
- High School Diploma, some college hours, 2-year degree preferred
- 2-3 years of documented supervisory experience
- 2-3 years route scheduling experience
- Knowledge of Department of Transportation, FMSCA rules and regulations
- MS Office, SAP, Transportation Management Systems (TMS), computers, and scanner equipment/software
- Willingness to support a 24-hour operation, including carrying an emergency cell phone as needed
- Results-oriented with strong organizational, decision making and people skills
- Successfully pass a background check every third year on your anniversary date
- Commercial Driver’s License Class A, a plus
Additional Information
Domino's Team USA stores value honesty, transparency, and accountability, and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for our team members.