About Us:
Outpost is building the backbone of freight. We’re reinventing how supply chain infrastructure works in America with carrier agnostic truck terminals. As a vertically integrated real estate, operations, and technology company, we acquire and operate mission-critical real estate across the country to serve the largest logistics providers in the world. Backed by $1B from Greenpoint Partners, we’re scaling and building the most valuable logistics network in the country.
We thrive on accountability, integrity, and a shared drive to raise the bar. If you’re excited to reshape the industry alongside a high-performance team with a championship mindset that executes relentlessly, welcome aboard.
Role Summary:
We are seeking a Systems Engineer to keep the physical systems behind our platform running in the field — kiosks, edge compute, networking, power, cameras, and access control — and to make each new site launch faster and more repeatable than the last. Our site footprint is growing quickly, and when our system goes down, trucks stop moving and a customer’s yard stops running. This is a hands-on role: you will own uptime across the deployed fleet, troubleshoot hardware in the yard, run acceptance testing with our manufacturers and at new sites, integrate our access-control platform with customer security systems, and build the tooling and documentation that let a kiosk go from crate to live without a specialist on site. This position reports to Michael Sewell, Senior System Engineer.
Location: Austin, TX (preferred) | Open to candidates in the Central or Eastern time zones.
This role is ideally based in our Austin office, where we value in-person collaboration. However, we're open to considering candidates based in the Central or Eastern time zones who are a strong fit for the role.
Our stack: Ubuntu · NVIDIA Jetson · Industrial PCs and Edge Compute · Tailscale · Teltonika · Hanwha Cameras · Mercury Access Control
Key Responsibilities:
Monitor site uptime and health across the kiosk fleet, and drive the patterns behind repeat failures to zero;
Troubleshoot hardware in the yard — edge compute, cameras, ID readers, displays, networking, power, enclosure — remotely where possible and on-site when it isn’t;
Contribute to the next kiosk hardware revisions: component and layout changes, downstream impact on enclosure and access-control hardware, and power resilience including UPS sizing and failover;
Own factory acceptance testing with our hardware manufacturers and site acceptance testing for new site launches;
Deliver site-specific solutions, including integrating our access-control platform with customer-operated security and video management systems;
Build configuration utilities and automation so a kiosk goes from crate to live without a specialist, and maintain the kiosk documentation — interconnect, network, power, accessories — plus on-call runbooks; and
Participate in an on-call rotation, and help improve monitoring and alerting for field hardware.
Qualifications:
3+ years in systems engineering, field engineering, edge infrastructure, IT infrastructure, or a similar hands-on role supporting production hardware in the field;
Hands-on experience supporting Ubuntu or other Linux-based systems, including remote access, log review, and command-line troubleshooting;
Demonstrated ability to troubleshoot across hardware, firmware, operating systems, networks, and applications, and to isolate a root cause rather than swap parts until it works;
Working knowledge of Ethernet networking, IP addressing, switching, VLANs, VPNs, and cellular connectivity;
Practical understanding of PoE, power supplies, power distribution, UPS and backup power, and recovery from power interruptions and brownouts;
Experience supporting fleets of remote, unattended, or distributed systems, including remote monitoring, alerting, and recovery;
Experience with IP cameras and access control hardware — installation, configuration, aiming, and calibration;
Scripting ability sufficient to automate configuration and provisioning tasks (Python, Bash, or similar);
Experience writing and maintaining technical documentation — interconnect and wiring diagrams, network and power documentation, installation standards, and runbooks;
Willingness to travel to sites for launches, installations, and escalations, and to participate in an on-call rotation;
Strong communication skills, with the ability to work across technical and non-technical teams, including Field Operations and customer-side IT and security staff;
Experience with factory acceptance testing, site acceptance testing, or commissioning new installations a plus;
Experience integrating with customer-operated video management or security systems (Genetec, Milestone, Avigilon, Verkada, or similar) a plus;
Experience with NVIDIA Jetson, industrial PCs, single-board computers, or other edge compute platforms a plus;
Experience with Tailscale, Teltonika, Ubiquiti, or comparable remote access and networking equipment a plus;
Experience with kiosks, machine vision, industrial automation, or IoT systems a plus; and
Experience with equipment deployed outdoors or in semi-controlled environments, including enclosures, mounting, and thermal considerations a plus.
Benefits:
Title Commensurate with Experience
Comprehensive Benefits Package including Health, Dental, and Vision Insurance
401(k) Retirement Plan Matching
19 Paid Holidays
Unlimited PTO
Friday Team Lunches
Outpost is an Equal Opportunity Employer and Prohibits Discrimination of Any Kind.