About the Role
Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 20,000 e-bikes in just two years and are growing fast!
We are looking for a Team Lead – Ops Specialist to oversee and guide our Operations Specialist team. This role is crucial in ensuring that our operations run smoothly and efficiently while maintaining the highest quality standards in e-bike refurbishment and repair. As Teamlead you are the go-to expert for questions regarding the Inbound Moments, during Shipping or process improvements. Additionally, you will be responsible for fostering a positive team culture, ensuring workflow efficiency, and maintaining top-tier quality standards.
Key Responsibilities
- Lead & Mentor: Provide hands-on guidance, training, and support to a team of Ops Specialist, ensuring continuous skill development and high performance.
- Workflow & Efficiency: Oversee day-to-day operations, optimizing processes to ensure efficiency, productivity, and adherence to service timelines.
- Quality Control: Ensure every refurbished e-bike meets Upway’s rigorous quality standards before it reaches customers.
- Problem Solving & Innovation: Identify operational bottlenecks and implement process improvements to enhance performance and customer satisfaction.
- Collaboration & Communication: Work closely with cross-functional teams (e.g. Mechanics and Customer service) to streamline operations and enhance service delivery.
- Health & Safety Compliance: Ensure all safety protocols and workshop best practices are adhered to, promoting a safe and organized work environment.
Skills, Knowledge and Expertise
- Previous team management experience, with a proven track record of mentoring and developing team members.
- Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
- A passion for sustainable mobility and a customer-first mindset
- Willingness to work in a team in a fast-paced environment
- PC skills (Email, Office etc.)
- You have good knowledge of English (German is a plus)
Benefits
Upway is a flat organisation of highly motivated and talented people who are passionate about excellence, building the best products for our customers, and making a rapid and substantial impact on society.
- Being part of a fast-growing startup right from the start
- Lead a talented team in an exciting and growing industry, with an opportunity for professional growth and career advancement.
- Working on a huge selection of different e-bikes, so you will always have a variety of bike types, models and brands to challenge yourself with
- You become an absolute professional in the e-bike market because you have seen almost every bike
- You will receive a competitive fixed monthly salary
- Every six months we evaluate your performance and you have the chance for a promotion.
If you’re a highly skilled with leadership experience and a passion for innovation, we’d love to hear from you! Grow with the company and make sure that your workplace brings joy to you and your team every day!
Apply now to help us redefine the e-bike experience.