Team Lead - Mall Activation

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We are seeking an energetic, outgoing, and organized Team Lead to support an exciting MGAE mall activation at CF Market Mall in Calgary. The Team Lead will oversee and support the Brand Ambassador team, help manage inventory, and ensure the activation runs smoothly while delivering an excellent shopper experience.

Job Type: Contract
Location: Sherway Gardens , Etobicoke Ontario
Event Dates: Monday December 7th - Monday December 21st

Shift Availability:

We are looking for candidates with open availability for the full activation period. There will be 2 shift options each day: Opening or Closing.

• Monday–Saturday: Opening 9:30 AM–3:30 PM | Closing 3:00 PM–10:30 PM
• Sunday: Opening 9:30 AM–3:00 PM | Closing 3:00 PM–8:00 PM

Shift times include setup, inventory restocking, and teardown. Times may vary based on final event requirements.

Mandatory Virtual Training: Thursday, December 3rd @ 1:00PM ET

Key Responsibilities:

• Lead and support the Brand Ambassador team throughout the activation.
• Provide direction, assign responsibilities, and ensure the team remains engaged and professional.
• Act as the on-site point of contact and communicate updates or issues to the Field Supervisor.
• Engage with shoppers and lead by example in a busy mall environment.
• Manage inventory and assist with frequent restocking throughout the activation.
• Assist with setup, teardown, loading, unloading, and organization of event materials.
• Drive a U-Haul or similar moving truck as required.
• Lift and move event materials and supplies as needed.
• Maintain a clean, organized, safe, and welcoming activation area.
• Follow all event, safety, brand, mall, and client guidelines.

Requirements:

• Previous leadership, Team Lead, supervisory, or management experience required.
• Energetic, outgoing, and confident approaching and interacting with shoppers.
• Strong communication, organization, and customer service skills.
• Comfortable driving a U-Haul or similar moving truck.
• Comfortable lifting, moving materials, and being on your feet for extended periods.
• Comfortable working in a fast-paced retail/mall environment.
• Previous retail, customer service, promotional, or experiential marketing experience preferred.
• Reliable, professional, punctual, and dependable.
• Comfortable assisting with event setup and teardown.
• Must have open availability and be able to commit to the required training and activation dates.
• Must be able to maintain a high level of energy and engagement throughout extended shifts.

About Brand Momentum:

Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do. At Brand Momentum, we build authentic connections across Canada. We are more than a Sales, Marketing, and Retail agency; we are a community.

Our Commitment:

At Brand Momentum, we focus on long-term success by combining innovation, quality, and a fun, supportive culture. We deliver on our promises by providing exceptional value to both our clients and our people. Guided by integrity, respect, and empowerment, we create an environment where everyone can thrive. We’re also committed to sustainability and actively work to reduce our environmental impact, while fostering a diverse and inclusive workplace that celebrates different perspectives and experiences. Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

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