About the Role
The Teen Leader position is responsible for supporting the daily operations of the YMCA by assisting staff, ensuring a clean and welcoming environment, and delivering exceptional customer service to members and visitors. General responsibilities include setting up and organizing activities, maintaining the tidiness of common areas, monitoring facility safety, and engaging with members in a professional and courteous manner. Incumbents are expected to collaborate effectively with team members, follow instructions from supervisors, and participate in required training sessions as directed. They may work in conjunction with the teen leadership to support various departments within the YMCA.
This is a part-time seasonal opportunity from September 21st - December 28th. Hourly rate $20.00 per hour for a maximum of 16 hours per week.
EXPECTATIONS FOR ALL YMCA STAFF:
- Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
- Ability to Multitask and work in a fast-paced environment.
- Use Listen First skills to build relationships with members, program participants and prospects.
- Make eye contact with members as much as possible when talking to them.
- Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
- Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.
Key Responsibilities
- Present a welcoming and friendly demeanor when greeting and serving members and program participants
- Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
- Enforce YMCA safety and membership policies at all times
- Ability to work independently and to problem solve to serve our Y members
- Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
- Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
- Maintain an orderly and neat workspace during your shift and clean up when leaving.
- Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
- Attend all staff meetings and be able to work as a team player.
- Perform all other duties as assigned.
Skills, Knowledge & Expertise
DUCATION AND EXPERIENCE:
- At least 18 years of age.
PHYSICAL DEMANDS:
- Physically and verbally able to interact with members and staff.
- May be required to sit or stand for extended period of time.
- At times, be able to lift up to 50 lbs.
WORK ENVIRONMENT:
- The noise level in the work environment is usually moderate to high.
- Shifts vary, but may include early mornings, nights, and weekends.