About the Role
** Please ensure you have the correct right to work documents**
**To start November 2026**
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand. We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser™. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together. We’re looking for a passionate, enthusiastic, and guest focused Sales Assistant to join our team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
Purpose
- Welcoming our customers and providing excellent service during their visit.
- Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
- You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
- Running tasting sessions and demonstrations of products.
- Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store.
Key Accountabilities
You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.
Benefits
- Competitive Salary
- Discount card for all our brands
- 6% holiday pay added per hour