Toll Operator - (Contract)

Company Description

SouthLink N25 is responsible for the operations and maintenance of the Suir Bridge & Toll Plaza at Gracedieu, on the outskirts of Waterford City.

We manage toll collection and processes surrounding the smooth operation of the Plaza. We take our role seriously as contributing to the safety and efficiency of Waterford’s transportation infrastructure, improving journey times and connectivity for communities in the city and its environs.

Job Description

Southlink N25 Ltd is currently recruiting for a part-time Toll Operator. The hours of work are 30 hours per week:

Monday to Friday 7am-1pm rotating 1pm-7pm weekly: 

This role has arisen due to maternity leave cover and will end on the permanent operators return to the role. 

Role and responsibilities:

• The collection of tolls at N25 toll plaza (Southlink- Waterford).
• To correctly identify vehicles by class / type, to collect the appropriate tolls and to issue change and receipts as appropriate in an efficient and customer friendly manner.
• To assist in maintaining optimum traffic flow so as to minimise delay, maximise throughput and meet business targets and ensure customer satisfaction with the tolling service.
• To follow established procedures for handling of cash, transfer to the Cash Office and completion of the ‘cash-up’ procedure at end of shift / work session.
• To ensure that all customer enquiries and complaints received at toll booths are addressed and / or reported and escalated as appropriate in accordance with established procedures.

Personal Attributes:

• Adaptable and flexible with a willingness to work irregular hours.
• Friendly and outgoing personality.
• Ability to work as part of a team.
• Self-motivated and enthusiastic.

Qualifications

Qualifications and experience preferred:

• 2nd level education 
• Experience working in a customer service orientated environment
• Experience working in a cash handling role
• Good numerical ability
• Detail conscious
• Ability to communicate effectively, both verbally and in writing
• Ability to deal with members of the public in respect of queries, complaints and the enforcement of Company policies and procedures
• Ability to handle customer conflict

Additional Information

We are committed to our planet

In each project we design, engineer and operate we care deeply about the legacy we’re leaving behind. As part of our team, you’ll have a unique opportunity to use your skills and expertise to shape a better future for our communities in the UK, and all around the globe.

Our commitment is translated in the work carried out by our Egis Foundation, which funds concrete actions to address the climate crisis and is focused on educational and social initiatives that will help in the responsible and sustainable shift towards a sustainable world.

Equality, Diversity & Inclusion

We are an Equal Opportunities employer, and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.