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Description
At THX we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.
We are looking for a Customer Delivery Operative to deliver goods to customers, whilst also providing an excellent customer service experience.
Key responsibilities include:
- Manual handling of heavy, bulky items in a safe and careful manner.
- Ensure customers receive the accurate hire equipment on time and in a positive & friendly manner in accordance with our delivery targets
- Resolve problems promptly, communicating with customers and colleagues as required.
- Follow safe working processes/practices while driving and loading/unloading, using appropriate machinery.
- Communicate with colleagues in other departments to ensure customer requirements are met.
- Operate THX’s delivery IT system, updating the system data and taking pictures of equipment.
- Raise issues and opportunities to improve the THX operations.
- Identify sales opportunities while travelling and report these back to the sales team.
Requirements
- Experience in a customer-facing role, providing excellent customer service.
- Previous experience of driving professionally & delivering goods is preferred, but not essential.
- Manual handling and the ability to maneuver heavy equipment.
- A valid, clean UK driving license for manual vehicles.
- Computer literate with a familiarity of IT and navigation systems.
- Reliable, flexible and a strong team-player.
- Comfortable driving in congested areas include London.
Benefits
THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.
Benefits include:
- Recharge with 25 Days Holiday (with Bank Holiday’s on top).
- Need a little more time off, or would extra cash suit you better? Our Annual Leave Buy & Sell Scheme gives you the flexibility to choose what works best for you each year.
- Looking after your future with a Company Pension.
- Special recognition and rewards incentives.
- Employee Assistance Programme
- A great opportunity to join an expanding team.
- Paid overtime.
- Free on-site parking.
- Good quality PPE and uniform provided.