MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.
We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.
We are looking for: Client Liaison - Contingent
| This role has a hiring range of $15.00-21.75/hr based on experience. |
This role provides a high level of client service. In this role, the individual enhances communication and provides support between referring veterinarians, clients, veterinarians, and all team members of the department.
What you’ll do:
Answer and respond to all phone calls from clients, Referral Partners and Pharmacies, log all conversations, as well as check and log voicemails
Answer incoming calls as back up to the switchboard coordinator
Call for referral information on new/recheck patient appointments
Coordinate with clinical team and update departmental schedule calendar
Check for incoming referral faxes at the front desk and/or communication center
Organize records in hard charts for next day specialty appointments
Check appointment emails throughout the day
Email any electronic records/x-rays to perspective department and all x-rays to radiology
Fax referral letters (depending on location)
Make copies if needed: Client handouts, cage sheet change forms
Call clients to remind of appointments & drop-offs for the next day
Monitor supplies needed for the department, as well as clean and stock areas as needed
Who you are:
Ability to work successfully as part of a team and autonomously
Ability to remain composed in stressful and emergency situations
Flexible about working additional hours when necessary
Excellent verbal and written communication skills
Client service skills and phone etiquette
Attention to detail
Proficient computer skills
Ability to work in a fast-paced environment
Critical thinking skills
Self-motivated
Perks and Benefits include:
Strong career growth and personal development opportunities
Shift Differentials and On-call Pay
Uniform Allowance
Employee Pet Discounts and Pet Insurance
Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.