Client Service Representative | $18-$27/hr
Location: Nashville, TN
Schedule: Full-Time | Three 12-Hour Shifts | Friday-Sunday | 7:00 AM-7:00 PM
Compensation: $18-$27/hour based on experience + $4.50/hour shift differential after 6:00 PM and on weekends
Nashville Veterinary Specialists & Animal Emergency (NVS) is seeking a full-time Client Service Representative to join our growing team in Nashville, TN. This opportunity is ideal for an animal lover with strong customer service skills who enjoys working in a fast-paced veterinary hospital environment while supporting clients, patients, and medical teams.
Compensation
$18-$27/hour based on experience
$4.50/hour shift differential available after 6:00 PM and on weekends
Full-Time Benefits
Medical, Dental, and Vision insurance plans
Paid Time Off
Short-Term and Long-Term Disability and Life Insurance
401(k) retirement planning with employer match
Employee pet product and service discounts
Continuing Education allowance
Scholarship and Sponsorship Program through Penn Foster
Licensure renewal and out-of-state licensure transfer reimbursements
Uniform allowance
Cell phone discount
YMCA corporate memberships
Team building and volunteer events
Career development strategies
State-of-the-art, newly renovated and expanded hospital setting
And more!
Schedule
Full-Time
Three 12-hour shifts
Friday-Sunday
7:00 AM-7:00 PM
Two holidays per year required
Weekend anesthesia on-call and specialty weekend sign-up participation required after training
Responsibilities
Welcome clients, assist with paperwork, and provide guidance throughout their visit.
Provide exceptional customer service in person, over the phone, and through email communication.
Manage administrative tasks including data entry, appointment scheduling, and medical record updates.
Maintain accurate client and patient information.
Support hospital communication by managing faxes, emails, and incoming requests.
Maintain a clean, organized, and welcoming lobby environment.
Manage financial processes including maintaining the cash drawer and assisting with client transactions.
Address client questions and concerns with professionalism and empathy.
Collaborate with veterinary team members to support efficient hospital operations.
Participate in team meetings and contribute ideas to improve client and patient experiences.
Assist with on-call duties after successful completion of training.
Qualifications
Previous customer service experience required; veterinary or medical reception experience preferred
Exceptional communication skills with the ability to interact professionally with clients, teammates, and medical staff
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment while maintaining accuracy
Positive, team-focused attitude with the ability to adapt to changing hospital needs
Ability to remain calm and professional during challenging client interactions
Flexibility to work beyond scheduled hours when necessary
Ability to participate in weekend anesthesia on-call and specialty weekend scheduling requirements
Passion for providing excellent service to pets, clients, and veterinary teams
Fluent English speaking and reading skills required
About the Hospital
Nashville Veterinary Specialists & Animal Emergency (NVS) is a specialty and emergency veterinary hospital located in Nashville, TN. Our team provides advanced veterinary care in a collaborative environment focused on exceptional patient outcomes and compassionate client service.
At NVS, we are committed to creating a supportive workplace where team members are encouraged to learn, grow, and develop their skills. Our hospital environment allows employees to work alongside experienced veterinary professionals while contributing to meaningful patient care every day.
Surrounding Areas
Nashville Veterinary Specialists & Animal Emergency is located in Nashville, TN and serves surrounding communities throughout Middle Tennessee.
Relocating for the right opportunity? Qualified candidates are encouraged to apply. Nashville offers a thriving community with excellent dining, music, outdoor recreation, and cultural experiences while providing opportunities to build a rewarding veterinary career.
Join Us
Ready to take the next step in your veterinary career? We'd love to hear from you. Apply today to join our team and make a meaningful impact on the lives of pets, their families, and the veterinary community.
Nashville, TN
About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.