About the Role
Veterinary Client Service Representative
Animal Wellness Center | Crozet, VA
At Animal Wellness Center, we're dedicated to providing compassionate, high-quality veterinary care for pets and the people who love them. Our close-knit team takes pride in creating a welcoming, supportive environment where clients feel cared for and every patient receives exceptional attention.
We're looking for a friendly, organized, and service-focused Veterinary Client Service Representative to join our team. Whether you're an experienced veterinary CSR or bring exceptional customer service skills from another client-focused industry, we'd love to meet you. If you enjoy helping people, love animals, and thrive in a collaborative environment, we encourage you to apply!
What You'll Do
As one of the first people our clients interact with, you'll play an essential role in creating a positive experience for every patient and pet owner.
Some of the responsibilities you will own in this role:
- Client Service Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer incoming phone calls and schedule appointments efficiently
- Obtain and document accurate patient histories
- Process invoices and payments accurately
- Verify vaccination status and required testing
- Communicate patient arrivals and treatment needs with doctors and technical staff
- Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian
- Maintain accurate medical records and client information
- Support daily hospital operations to ensure a seamless client experience
This description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.
Preferred Qualifications
- Previous veterinary reception experience is preferred but not required
- Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed
- Excellent communication and interpersonal skills
- Passion for providing exceptional client service
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Comfortable learning new computer systems and technology
- High school diploma or equivalent
- Weekend availability as needed
- Ability to lift up to 30–50 pounds
Benefits
Competitive Compensation – $15.00–$17.00/hour, based on experience, skills, and qualifications.
- Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
- Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
- Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
- Generous Paid Time Off – Recharge with paid vacation and personal days.
- 401(k) with Company Match – Invest in your future with our retirement savings plan.