Veterinary Discharge Coordinator
Location: Pet+ ER - Hunt Valley, MD
$22- 24/hr | Full- time | 3x12's | Sunday - Tuesday | 6am - 6pm
Veterinary Discharge Coordinator Overview:
The role of Discharge Coordinator entails many duties to help ensure clear communication between our hospital and clients (owners and PCVet) and internally within CVRC. They also assist doctors with client communication, communicating and assisting clients that have questions after discharge, as well as facilitating an efficient and clear transition from in hospital care to continued and or home care for clients. Additionally, the discharge coordinator helps support the maintenance of patient records and client communications such as laboratory and radiology results, call backs, and follow ups. The discharge coordinator also reviews in hospital billing and will audit as needed if any discrepancies.
Primary Responsibilities & Expectations:- Update discharge information in appropriate PIM system when updated by doctor
- Facilitate scheduling all discharges
- Ensure all discharging tasks and medications are filled and prepared before scheduled discharge
- Triage and field all client questions and concerns
- Assist with maintaining lab call back sheets in doctor’s station
- Communicate effectively with PCVet
- Awareness of CSR support needs
- Answer phones
- Ensure triage clipboards are readily available
- Clean rooms/lobby/mop as needed
- Print patient stickers
- Collect completed patient clipboards and organize for scanning
- Possess excellent customer service skills
- Show respect for clients, team members, and animals (alive or deceased) at all times
- Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services
- Learn the medical records system and use accurately to maintain medical records and invoicing
- Maintain professional and accurate interdepartmental communications regarding patient and client issues.
- Take messages for team members and ensure that they are given to them in a timely manner
- Promote open communication regarding daily practice operations
- Maintain inventory of food samples, pill cutters, and discharge folders
Education and experience requirements: - High School Diploma or G.E.D.
- Basic math, reading and writing skills
- 3+ years’ experience of experience working in a team of 10 or more.
- 3+ years’ experience working in a specialty veterinary environment
- Bachelor’s degree in relevant discipline
General Knowledge:
- Understand general phone etiquette
- Be computer literate especially with Windows based computer programs
- Be capable of answering a multi-line telephone system
- Understand the basic services the ER and Specialty practices provide
Perks & Benefits
Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.
- Competitive compensation of $22- 24/hour based on experience and skill set.
- Health, dental, and vision insurance.
- CE allowance and professional development support, including free VetBloom (RACE-approved CE) access.
- Partnership with the Penn Foster Veterinary Technician Program.
- Career path and professional development opportunities.
- Paid time off.
- Retirement savings options, including 401(k).
- Uniform allowance.
- Employee assistance programs.
- Employee pet discounts.
Schedule:- Three- twelve hour shifts per week
- Sunday - Tuesday
- 6am - 6pm
Pet+ER Core Values:
Service Excellence -We strive to provide the best client experience possible. We aim to exceed expectations by delivering care with understanding, empathy and professionalism.
Integrity -Our actions are consistent with our values and beliefs
Teamwork -We value behavior that puts team performance ahead of individual performance and work together in order to achieve our goals.
Innovation -We are open-minded in our approach and believe that improvement will be achieved by continually evaluating and implementing new and different ideas.
Goal Orientation -We engage with intention, set expectations, and perform in such a way that goals are achieved. We believe that continual self-evaluation will enable us to achieve our goals in the future. About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.