As Warehouse Lead, you are the owner of how devices move through our warehouse, from the moment a delivery arrives to the moment a provisioned phone is ready for a customer. You lead the Warehouse Assistants (the JD also mentions Handlers and the Provisioning Team, so please confirm which to name) and report to the Manager, Warehouse and Logistics Operations. You sit within Supply Chain, working with the Warehouse and Logistics teams. Location to be confirmed.
M-KOPA is a pan-African fintech providing asset financing and credit services across Kenya, Uganda, Nigeria, Ghana and South Africa. We have reached 10 million customers and extended $2B+ in credit, supported by 2,300+ employees and 35,000+ field agents. 86% of our customers are satisfied with us, and 55% are accessing formal financial services for the first time.
This is a on-site role, you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Manager, Warehouse and Logistics Operations.
This is not a stock-keeping role. You own the link between the physical device on the shelf and the systems that finance it: D365, M-KOPANet and the IMEI records behind every customer’s phone. When those match, customers get their devices on time. When they don’t, we feel it straight away.
Receiving and storage: Oversee customs and import clearance, resolve delivery discrepancies, own D365 and M-KOPANet postings, stock control and FIFO policy, and assist with stock takes and material requirement planning.
Provisioning and systems: Plan daily allocation, manage SLAs across flashing, enrolment and locking, resolve escalations, and own IMEI upload accuracy across M-KOPANet, AX, KG and HMD Softlock.
Quality, reporting and people: Oversee RFS reconciliation and quality standards, deliver weekly and monthly reconciliation with real-time Dynamics transaction accuracy, and supervise the Handlers and Provisioning Team while keeping stakeholders informed.
At least an HND/BSc in a business-related field. A diploma in Store/Warehouse Management or Procurement is an added advantage.
Over 3 years’ work experience in a similar position, including hands-on use of ERP and other inventory management systems.
Excellent analytical and problem-solving skills, with previous experience managing teams and driving process and performance improvement.
The honest part
Targets like 100% IMEI accuracy and zero discrepancies leave little room for “close enough.” You will work across customs, vendors, systems and a team at once, and escalations will land on your desk when something breaks. If that sounds like the job you already do well, this one gives it far greater reach.
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.